Senior Manager/ Manager, Payroll (Professional Services)

About the job

About the Company: Our client is an Established Professional Services Corporation. They are seeking for a leader to join their growing business as a Senior Payroll Manager.

Position Summary:

The Payroll Manager is responsible for leading the payroll operations team in delivering accurate, timely, and compliant payroll services to a portfolio of corporate clients based in Singapore. This role ensures smooth end-to-end payroll delivery, statutory compliance, and a high level of client satisfaction.

As a leader within the local payroll provider, the incumbent will oversee a team of payroll specialists, manage client relationships, and serve as the subject-matter expert on local employment, CPF, and tax regulations.

Role & Responsibilities:

• Oversee the full spectrum of payroll processing for assigned client accounts, ensuring accuracy, confidentiality, and compliance.
• Review and approve monthly payroll runs, salary reports, statutory contributions (CPF, SDL, SHG), and IRAS submissions.
• Ensure timely disbursement of salaries, bonuses, and other payments in accordance with client timelines.
• Provide expert advice to clients on payroll calculations, taxation, and regulatory matters.
• Manage escalations and resolve complex payroll queries or discrepancies promptly.
• Serve as the main point of contact for key client accounts, maintaining strong partnerships and ensuring service excellence.
• Conduct regular client reviews to assess satisfaction, performance metrics, and improvement opportunities.
• Support new client onboarding and transitions, including payroll system setup and process mapping.
• Collaborate with clients’ HR and Finance teams to align payroll processes with organizational changes and policies.
• Ensure all payroll activities comply with Singapore’s employment laws, CPF Board, IRAS, and MOM regulations.
• Stay updated on legislative changes and advise clients on the implications and required process adjustments.
• Prepare and review monthly and annual payroll reports, including IR8A/IR8S, AIS submissions, and year-end reconciliations.
• Support audit and compliance reviews, providing accurate documentation and reconciliations.
• Lead, mentor, and develop a team of payroll specialists to ensure consistent service delivery standards.
• Establish and monitor operational KPIs to track accuracy, timeliness, and client satisfaction.
• Drive process improvements and automation initiatives to enhance efficiency and reduce manual errors.
• Work closely with internal IT and system teams to implement payroll software enhancements or new client integrations.

Key Requirements:

• Minimum. Diploma or Degree in Business Administration, Accounting, Human Resources, or a related discipline.
• At least 8–10 years of progressive payroll experience, including 3–5 years in a managerial or supervisory role within a payroll outsourcing environment
• Strong working knowledge of Singapore payroll, taxation, CPF, and employment regulations.
• Proven experience managing multiple client accounts in a high-volume service environment.

Application Process:

To apply, please send your updated resume to Gerry Seet (Reg No.: R1985231) at gerry.seet@cornerstoneglobalpartners.com with the job title or quickly fill out the application form below. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

Cornerstone Global Partners (EA Licence Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job ID: #93053