Commercial Manager, APAC (B2B Commercial Vehicle MNC)

About the Company: 

My client is a commercial vehicle manufacturer that specializes in designing, producing, and selling heavy-duty, medium-duty, and light-duty trucks primarily for logistics, construction, and long-haul transportation. Known for durability and fuel efficiency, the company combines engineering with advanced technologies such as telematics, automated driving assistance, and environmentally friendly powertrains. It currently serves global markets including Asia, Africa, and the Middle East. The company focuses on providing smart, reliable, and sustainable transport solutions for demanding commercial operations.

Role & Responsibilities: 

Responsible for leading Hub APAC in commercial aftersales to provide support to various regions on parts sales, pricing, availability and logistical coordination.

Drive and develop parts business through the regions

• Developing hub parts business to ensure year on year growth for UD Trucks importer network
• Setting annual parts sales targets for markets and follow-up
• Performing sales analysis to understand sales pattern and challenge markets on growth
• Conduct bi-weekly and monthly meetings with markets to understand challenges and support required
• Focus on top customer penetration and activities to improve parts sales
• Studying special price support request and provide support as per governance

Pricing and Campaigns

• Deliver month on month GP as per target per region
• Monthly GP analysis and work on improvement
• Develop parts pricing strategy after receiving cost information from UD Headquarters and set suggested retail price to achieve GP target, considering parts cost change
• Work with markets to create and implement service and parts campaigns, follow-up and report on campaign performance.

Parts Availability

• Ensure parts availability across markets to support end customer to achieve uptime
• Oversee the coordination efforts across all regions on parts logistical matters and communicate such requirements with Service Parts Operations & Logistics (SPOL)
• Work with dealer inventory manager (DIM) on LPA expansion and support, setting LPA targets for the regions and supporting regions to achieve those LPA linked targets
• Follow-up on large orders, back orders, parts overdue and payments
• Assist on tender and contract reviews across Hub APAC on parts pricing and logistical matters
• For new product launches or new importer set up, ensure initial parts stocking, parts pricing set-up in system, and system training are conducted

Retail Support

• Develop retail KPIs and workflow process with each region for key importers to support growth in performance of dealerships and branches
• Create a platform for best practice exchange within Hub APAC to develop “cross regional” strategies to provide better support of aftersales resources, programs and initiatives.
• Develop service agreements suitable for each region or market by advising on parts pricing and competitor analysis
• Develop aftersales competencies of importers in the markets with a robust organisational structure and workflow
• Consolidate reporting (forecasts and business reports) within Hub APAC for commercial aftersales areas

Key Requirements: 

• Minimum of 6 years’ experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia
• Solid understanding of Commercial Aftersales and importer handling
• Knowledge on parts pricing and parts logistics
• Customer orientated mindset and Partnership mindset with importers
• Good understanding of the truck/heavy vehicle business and good understanding of importer/dealer business
• Proficient in MS Office applications
• Entrepreneurial mindset (lean, cost and time efficient, focused, creative, accountable)
• Ability to manage and drive a wide range of diverse issues
• International experience and multicultural competence

Application Process:

To apply, please send your updated resume to Naomi Chan (Reg No.: R1330012) at naomi.chan@cornerstoneglobalpartners.com with the job title or apply directly. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

Cornerstone Global Partners (EA Licence Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job ID: #89889