B2C Sales Leader & Installation & Maintenance Ops Lead

Installation & Maintenance Operations Leader

(Residential & Distributed Energy Projects | Singapore)

Company Overview

Our client is a fast-scaling renewable energy company focused on delivering premium rooftop solar and battery solutions for residential and selected commercial customers in Singapore. The company combines strong inbound demand, high customer trust, and a differentiated quality-led approach. Having moved beyond early traction, the business is now entering a scale-up phase, where operational excellence will be a key competitive advantage.

This role is critical to building a best-in-class installation and maintenance engine that can support rapid growth while maintaining safety, quality, and customer satisfaction.

Role Purpose

The Installation & Maintenance Operations Leader will own end-to-end execution of all solar installation projects, from post-sale handover through commissioning and close-out. This role is accountable for delivery quality, timelines, safety, cost control, and customer experience.

You will lead and scale a vendor-led installation model, establish strong SOPs and compliance frameworks, and continuously improve productivity and cost efficiency as installation volumes grow. This is a hands-on, site-facing leadership role with high ownership and long-term progression into a broader operations leadership position.

Key Responsibilities

1. Installation & Project Delivery

• Own the full installation lifecycle across all sold projects, from readiness to commissioning and final sign-off
• Ensure projects are delivered on time, within scope, and to defined quality and safety standards
• Serve as the final escalation point for installation-related customer issues
• Proactively identify and mitigate risks related to delays, defects, or execution gaps

2. Vendor & Partner Management

• Lead and performance-manage all outsourced installation vendors
• Enforce consistent workmanship, safety, and quality standards across partners
• Run structured vendor reviews covering quality, timelines, safety, cost, and customer feedback
• Negotiate commercial terms, rate cards, and cost improvements
• Drive joint productivity and capacity planning with key vendors

3. SOPs, Process & Continuous Improvement

• Design, document, and refine installation SOPs, checklists, and workflows
• Standardise execution best practices across residential and rooftop project types
• Reduce installation cycle time, rework, and cost through structured improvements
• Implement feedback loops from sales, customers, and vendors into process updates

4. Training & Capability Development

• Build structured onboarding and training programmes for vendor teams
• Ensure all installation partners are certified on internal processes, safety, and quality expectations
• Continuously upskill teams as technologies, designs, and regulations evolve

5. Compliance, Safety & Approvals

• Ensure compliance with all relevant Singapore regulations and authorities (e.g. EMA, SP Group, BCA)
• Own permits, inspections, testing, and commissioning approvals
• Enforce strict safety standards with zero tolerance for unsafe practices
• Maintain audit-ready documentation across all projects

6. Scaling the Installation Engine

• Forecast installation capacity in line with sales growth plans
• Identify, onboard, and ramp new vendors and teams as demand increases
• Ensure sufficient manpower, tools, and capacity without compromising quality
• Build a scalable operating model that balances speed, cost, and customer experience

Success Metrics

• Customer satisfaction (CSAT / NPS) for installation experience
• On-time installation completion rate
• Safety and regulatory compliance performance
• Installation capacity vs. sales pipeline readiness
• Cost efficiency improvements (cost per kWp, productivity, rework reduction)
• Vendor performance, stability, and scalability

Job Requirements: 

• 8–12+ years in solar EPC, construction operations, or distributed energy delivery
• Strong background managing outsourced contractors and vendor-led models
• Proven experience scaling operations in a fast-growing environment
• Hands-on familiarity with Singapore’s solar approvals, safety, and compliance landscape

Capabilities

• Execution-focused operations leader with high ownership
• Strong commercial and vendor negotiation skills
• Process-driven, with the ability to design and enforce SOPs
• Comfortable balancing speed, quality, cost, and customer satisfaction
• Decisive, site-oriented, and confident engaging customers and stakeholders