Training Manager

Our Client is an Established Food & Beverage Multinational Corporation. They are seeking for a talented individual to join their growing business as a Training Manager. 

 

Key Responsibilities:

• Design, organize, and deliver training programs for store operations, including food safety, guest service experience, inventory management, P&L management, and product, and process training.
• Manage the Learning Management System, including content design, user experience, troubleshooting, and resource deployment.
• Ensure training resources and support are in place for successful execution of store programs, procedures, product launches, and updates.
• Analyze data (Speed of Service (SOS), Guest Feedback, Restaurant Excellence Visit (REV), profitability) to identify operational opportunities and create training solutions.
• Develop training materials, including trainee and instructor guides, job aids, assessments, and support tools.
• Champion the training process to ensure timely, accurate, and thorough delivery of all materials to store teams.
• Work with key stakeholders and cross-functional teams to ensure alignment of operational information and successful training execution.
• Consult and collaborate with global and regional support teams to design training content.

Role Requirements:

• Bachelor’s degree in HR, Business, Hospitality, or related field.
• Min. 5 years of proven experience in learning and development, preferably in the F&B or services-related industry.
• ACLP, ACTA, or related certified trainer certifications.
• Proven experience translating technical/operational knowledge and skills into effective training content.
• Proven experience in problem-solving and stakeholder management.
• Strong communication and presentation skills.
• Ability to work independently and as part of a team.
• Adaptability and resilience in a dynamic and fast-paced environment.